To check the warranty period of your product, please refer to the chart above. The warranty duration varies for each product category and can extend up to 7 years. It’s important to note that the warranty period begins from the date of the dealer’s invoice, not from the installation date.

Our team strongly believes in providing exceptional customer service. You can reach us via our Toll-Free Helpline at 89855-00000 or 0181-5019090 during our service hours, from 10 am to 6 pm.

Alternatively, you can send us an email at onidabathfitting@gmail.com. You can also submit an online service request by filling out the form on this page below. Additionally, you can request for assistance on our Contact Page

Consumable spare parts are not covered under the warranty and will be charged separately. Additionally, any physical damage caused by incorrect installation or mishandling of the product is not covered.

Once a request is made, OnidaIbibo or its Authorized Service Franchisee/ Representative will contact you within 48 hours.

If the Product is installed beyond the municipal limits of OnidaIbibo Authorized Dealer locations, any and all costs and expenses incurred for repair/service of the Products in respect of a) to and fro travel of service personnel and b) transportation of the Product and/or spare parts and/or components from the location of branch office to customer’s location and back shall be borne by the customer. Service calls in such cases will be completed within 5-6 working days.

Note that we do not provide service on Sundays.

Warranty is only effective if proof of purchase (Original Sales Invoice) is provided with all warranty claims or requests.

Visit charges are applicable if proof of purchase is not presented during technician visit.

Don’t worry! Our service technician will visit your site and do the necessary repairs/spare part replacement.

However, a nominal site-visit charge of Rs. 500 will be applicable. As well, spare part replacements will be chargeable and will have to be approved by the client before replacements can be made.